What’s Consumer Research in Nairobi Kenya

Posted by Patrick Gaincko | December 17, 2017
Patrick Gaincko
INSIDE GainXperience, KENYA

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What’s Empowering Entrepreneurs and Leaders in Africa

Posted by Patrick Gaincko | July 11, 2017
Patrick Gaincko

Why do so many companies in Africa die young?

As I crisscross the Continent, I meet dozens of companies and entrepreneurs who say that it’s extremely hard to find funding and talent.

As they struggle to win trust, engagement, recognition from investors, employees, customers and other stakeholders; entrepreneurs add that the hardest-to-find capabilities are knowledge resources, technical assistance, sponsors and mentors.

Result: not feeling empowered, a huge number businesses fail within their first five years. Among those who survive, many chronically underperform. They see excellence and growth as impossible.

This is even more true for women entrepreneurs and leaders.

I’m pleased to announce that I’ll be a mentor and a speaker at the Sprinters 2017 in Lagos and Abuja, Nigeria on July 31-August 6, 2017.

Sprinters is a global series of high productivity workshops that has the ambition to provide women entrepreneurs and leaders with keys to capital, networks and knowledge. I had to take their call.

With consumer insights, market intelligence, data-driven strategies, and an in-depth experience in navigating and doing business across Africa, I’ll be examining and validating business ideas, products, and projects.

I’ll be empowering entrepreneurs and leaders and enabling them to achieve excellence in complex environments.

 

 

ACROSS AFRICA, EVENTS, INSIDE GainXperience

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Outside + Inside Africa Industry Events, Worldwide

Posted by Patrick Gaincko | June 3, 2017
patrick gaincko

patrick gaincko speaking 1

Photo credit: Mo Walhome

EVENTS, INSIDE GainXperience

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What Africans Want in 2017: The Consumer Trends

Posted by Patrick Gaincko | January 1, 2017
chinese africa retail market

Here we go again. In this end-year shopping season, Made-in-China toys have invaded various markets across Africa. They have landed in places that have been waiting for them feverishly. In everyday conversations, some of the narratives that have defined 2016 – the jobs wiped out by the oil crisis, the prices gone up due to the plunging currencies – are KO’ed by the eagerness to spend, the irresistible taste for trying new things. Streets are lavishly covered with adverts, radio and TV play commercials with the highest rotation, malls and stores promote their extended opening hours and oversupplied shelves. Consumers are salivating, hypnotized, under heavy influence. Stakes are high.

So Chinese merchants don’t bother with establishing stores, decorating windows, promoting products. They just find an empty, warehouse-like space in a popular market, unload the trucks, expose the merchandise straight from the box and open the doors. In a matter of minutes, shopper masses rush to the items. In these hard discount bazaars and fast shopping kingdoms, space is scarce, the heat is unbearable, the noise is deafening, the darkness is omnipresent. Brawls, stampedes, even fights erupt. Sales people are trampled, security staffs are overwhelmed. In comparison to the chaotic Black Friday sales in the USA, the scenes here have an equal degree of violence (albeit sans guns).

Convinced that everything is in limited stock, everything is new, everything is wanted by the next shopper, shoppers are obsessed, ecstatic about the “treasure hunt”. Perceiving that the prices are still high and can go further down – even though they are already amazingly low – shoppers bargain hard with the sales staff. Add the yelling and fingering, the language barrier, the contagious nervosity, the people changing their minds repeatedly, the last-minute let-me-take-that-too; and you get extremely long waiting lines at cashiers. On average, shoppers spend four-to-five hours in these toy stores…which actually sell much more than toys. There you also find condoms, DIY tools, clothes, shoes, ustensils, school stuffs, umbrellas, snacks, sunglasses, cellphones, chairs, luggages, pillows, radios, plastic buckets, trash bags, lamps, napkins, cosmetics, fake flowers, and the list goes on and on. It looks like China manufactures, exports and sells everything you need.

china africa retail market

Yet, the families I meet after their shopping spree are happy to have their hands firmly tightened on bundles of cheap, flashy toys and many other things they hadn’t planned to purchase. They are deeply seduced by the choice and the prices. Some are perplex when they found out the total money they spent or how they will bring all the stuffs back home.

But families also expect that there will be not much left of these toys in the hands of children in a matter of weeks. The balls will burst, the dolls will be dismembered, the guitars will lose their strings, and finally all the toys will end up in the trash without the slightest hesitation.

Africans massively buy Chinese toys for what they are – frequent purchase, rapid consumption, low involvement – and adhere to what Chinese merchants wrote in poor french or english at the door – “no refund, no exchange, no repair”. As much as African consumers want quality and durability when deciding on a purchase, when it comes to toys and certain product categories, they go for the cheap, unbranded, extremely fast moving.

One reason is that durability is less of a concern than it used to be. In today’s Africa, consumers are more open to new brands, new tastes, new trends, particularly the young, urban and educated crowds. This leads us to a set of questions:

  • For which products and brands consumers choose quality/durability over price?
  • For which products and brands would they pay a premium?
  • What’s the future of Western brands in African consumers’ wallets?
  • What does it take for consumers to show greater affinity for Made-in-Africa?

I will be answering these questions in Amsterdam The Netherlands on January 20, 2017. At the famous Heineken Experience venue, I will be presenting “The African Consumer Trends 2017″. It’s an exclusive delivery, a product of months-long cross-country field research, and a wealth of actionable insights. More information on www.sanec.nl.

Patrick Gaincko

 

ACROSS AFRICA, EVENTS, RETAIL, THE CHINESE AFRICAN EXPERIENCE

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Why Are Africans Becoming The Face of Europe

Posted by Patrick Gaincko | December 15, 2016
Patrick Gaincko

From September to November 2016, I toured Europe for speaking in conferences and events from London and Brussels to Zurich and Berlin. Europe is where I cut my teeth as a road warrior, travelling constantly for work during more than a decade. Therefore, in the build up to the tour, as I’m contemplating the itinerary on a desk in an apartment in Nairobi Kenya, I sense a bit of deja-vu. Given the dominating narrative in the news coverage about Europe in 2015-16, where the continent is painted as old, monochrome, moribund, I might conclude that I will experience the same contexts, dynamics, interactions. Nothing could be further from the reality.

In fact, on the ground, Europe has a new face.

delhaize supermarket advertising belgium
A print advertisement of the supermarket chain Delhaize in Belgium: “How to eat well when you are greedy in fall” says the motto. The tagline is “Buy well, eat good”.

 

As cities are entering the fall season with a heartbeat upping its tempo and a wardrobe embracing darker colours, massive advertisement campaigns with African faces are rolling out everywhere. The Amsterdam Netherlands headquartered denim brand G Star Raw is running a big campaign covering bus stops and metro stations with black models. The company said they include members of its personnel.

In Belgium, the supermarket chain Delhaize is campaigning for seasonal local fruits. The ambassador is an African pre-teen sporting a wild afro and brandishing a chubby pear, which is a traditional symbol of Made-in-Belgium products.

The clothing brand Mango is advertising a new collection with a young, colourful, curly haired twenty-something year old black woman. The billboards are highly visible in Switzerland as ad space is in limited supply in the local urban landscape. Also, across the country, as soon as you enter a store of the clothing brand Esprit, an African gentleman standing on a human-size cardboard display invites you to become a Preferred Customer.

The list goes on and on.

esprit store advertising belgium
Inside a store of the clothing brand Esprit in Zurich Switzerland

 

Is this news? After all, campaigns starring African celebrities from the realms of sport, fashion, music and television have become a mainstay in the European media for at least two decades; from Liya Kedebe of Ethiopia, one of the world’s highest paid supermodels, being the face of H&M, L’Oréal, Louis Vuitton; to South Sudanese model Alek Wek, one of the fashion industry’s most recognized names, representing Benetton, Saks Fifth and Kenzo; to Ivorian football player Didier Drogba fronting Turkish Airlines campaigns.

Yet, two elements lead to the conclusion that what’s happening today belongs to something bigger than seasonal campaigns. First a survey conducted by Shutterstock, the international online image library, in association with the research firm Censuswide reveals striking trends in the use of images of diversity by marketers in the UK. Secondly, based on my weeks-long research in the streets, retail stores, airports and train stations in four different countries, I’m examining the new roles that European marketers are assigning to Africans in their campaigns.

benetton advertising italy
The South Sudanese model Alek Wek inside a Benetton store in Rome Italy

 

Shutterstock and Censuswide found that when it comes to selecting images for campaigns, the great majority of marketers in Great Britain opt for those that represent modern day society over simply promoting a brand message.

Specifically, 71% of marketers choose racially diverse images, rather than messaging about a brand (30%). Overall, the survey reveals that around half (49%) have used more racially diverse images over the past twelve months.

As a side-effect, marketers are using fewer images of white models in their campaigns, with around a third of marketers saying they now use fewer images of “Caucasians” (34%).

“Marketing, like many other fields, has a diversity problem” says Robyn Lange, Shutterstock’s Curator. “The people chosen to represent campaigns have an obvious and visual impact on public life. Therefore, marketers need to be more inclusive through their choice of images”.

According to Ms Lange, diversity and inclusion, far from being buzzwords or quotas for businesses, are the driving forces behind recent campaigns from Heineken, Oreos, Kellogg’s, Tiffany and Co, Doritos and Absolut.

“Our research shows that marketers are shifting their attitudes. [They] are influencers in their field who understand that marketing needs to reflect the diverse range of communities which are present in the UK.”

zara advertising italy
A store window of the global clothing company Zara in Rome Italy

 

But precisely how are Africans depicted in advertisements? Are they used in an essentialist approach where the message plays with their skin colour to gain credibility for, say, pure cocoa dark chocolate, or to create contrast with flashy paint colours for instance? Or are Africans part of a “total market” approach where, rather than being confined to messages targeting specific consumer groups, they are included in broad messages aimed at the general market?

I found five new roles marketers are assigning to Africans in mainstream campaigns. Some roles are part of innovative, unconventional discourses, others come with greater expectations in terms of starting a conversation and engaging consumers.

1- BRANDING NORMALCY

The great majority of the Africans fronting current campaigns are non-celebrities, no-names, average-looking people. Most of them you would not recognize even if they feature in multiple campaigns. This is a notable departure from the avenue often travelled so far by marketers as the few African brand ambassadors were movie stars or fashion supermodels.

Over the years, the must-be-celebrity tactic had even fuelled the argument advanced by many observers that Blacks were visible in the European media only once they were perceived as bankable and risk-free options by advertisers and marketers.

SFR advertising belgium
An indoor advertisement of the telecom giant SFR in a metro station in Brussels Belgium

 

Today, in numerous campaigns the notions of normalcy, every day life, current affairs are embodied by Africans. When it comes to give the realest possible picture of today’s Europe, brands’ message is: on any given day, most likely you will share a cup of coffee, an office space, a train ride, an emotion with an African. From this picture of Europe with its African component emerges credibility and relevance.

2- BRANDING LOCAL

In a Zurich shopping district, I randomly picked and entered fifty small and medium stores in the grocery, clothing, electronics and jewellery categories. I asked owners and managers whether they would consider using Africans in their marketing visuals. Forty-four answered “I would do it”, “I can consider” and other variables in the same vein.

Due to highly publicized campaigns in the last two decades, from the controversial Benetton ads to the Desigual campaign starring the Canadian model Winnie Harlow – considered as one of the biggest marketing coups in the last five years, the general perception was that involving racial minorities in mass marketing is the exclusive territory of major brands as they are seen as better equipped for aggressive tactics or transcending scripts.

The reality is that local brands and new players are increasingly taking the diversity route in an unapologetic fashion. When it comes to advertisement campaigns, product launches, in-store promotions and store openings among other marketing actions, many local businesses want to have African ambassadors.

ochsner shoes advertising switzerland
A store window of the company Ochsner Shoes in Zurich Switzerland

 

An example is the Swiss shoe brand Ochsner who has deployed a nationwide in-store promotion campaign with at its core a giant poster starring an African woman. They see their campaign, not as a way of making noise, but simply as an organic way to talk about and promote the diversity they experience every day at a grassroots level, in their stores, whether it’s via suppliers, customers, or personnel.

Another example is the Italian eyewear company Snob who writes its name coupled with “Milano” in all its promotional material to reinforce its local identity. Yet the face of its branding is a young African woman. Quite clearly for this new player in a crowded eyewear industry, the goal is to be an influencer and make a difference.

3- BRANDING ASPIRATION

In 2016 the global dairy company Danone has embarked on its biggest campaign ever to reposition its yoghurt brand Activia. With the motto Live In Sync, Danone targets thirty-something year old female consumers it has identified as a health and nutrition conscious group.

activia advertising belgium
This billboard for Danone’s Activia is placed at the gate of Brussels Belgium above a bus station, a metro station and highway

 

From singers and actresses to A-list stylists and Olympic gold medal winners, Danone marketers usually pick public figures for fronting their campaigns at country level (at global level their ambassadors have been the singer Shakira and the actress Jamie Lee Curtis).

Nevertheless, in a bid to make Activia “an inspirational lifestyle brand with a mission to help women unlock their potentials”, Danone marketers have also made a radical choice: in Belgium, Activia’s ambassador is an African woman whose face Belgians have never seen before, whose name they’ve never heard of and would be able to pronounce only with long practice.

Danone’s rationale is that to be genuine about starting a conversation with young women about going on a personal journey, achieving balance, being “in sync”, what’s better than a fresh face combined with an unconventional name. To give more emotional weight to the portrait of a holistic and creative approach to wellbeing, the ad mentions the profession of the ambassador (textile creator).

4- Africans also stand for the future, entrepreneurship, dynamism, change…

bnp paribas fortis advertising belgium
The tagline on this ad of the French-Belgian bank BNP Paribas Fortis centrally positioned at a popular square in the centre of Brussels Belgium reads “The bank of a world which is changing”

 

5- …and for togetherness, personal development and growth

high street advertising basel switzerland
A display on the main facade of the largest department store in Basel Switzerland

 

It is worth mentioning that the current campaigns are multinational. With minimal adaptations, they roll out across national borders within the broader European space. The Esprit campaign with the African youngster is in stores in Brussels, Zurich, Paris, and Berlin. The H&M campaign with the Ghanaian/British model Adwoa Aboah occupies outdoor billboards in London, Paris, Berlin. In that sense, they do more than recognizing diversity where it is a longstanding ingredient of the society, they also present diversity in places where it may be a burgeoning reality.

Traditionally marketers would start their creative process by focusing on the general market – in other words, White consumers – then at the end of their process, they would look at how to adapt things to specific consumer groups. Today brand strategists simply want to do good marketing within a multicultural space and incorporate the ethnic dimension at the research and design stages.

As ethnicity plays a role within the context of all other human dimensions such as life stage, gender, sexual orientation, religion, socio-economic status, businesses and brands willing to be relevant, engaging, authentic will embrace this redefinition of good marketing.

Cover photo of Patrick Gaincko courtesy of Sina Lou Ravasio

ACROSS EUROPE, WHAT'S AFRICAN ADVERTISING

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I Received No Questions After Speaking: Good or Bad?

Posted by Patrick Gaincko | August 28, 2016
patrick gaincko speaking

CNN regularly runs commercials like “Invest in Macedonia” or “Invest in Remarkable Indonesia” that present reasons for foreign investments in these countries such as a growing middle class, corporate tax breaks, a youthful and educated population, political reforms, etc. When it comes to promote the business-friendliness of African countries, so far that message has been mostly carried by events across the world, from invitation-only, highly priced, industry conferences to global platforms headlined by renowned CEO’s and heads of government. The ConnectAfrica conference in Brussels Belgium early 2016 was a hybrid product made of the best of the two categories above.

Hosted in the Galeries du Roi, a prestigious heritage site neighbouring the Grand Place, a world top 10 tourist attraction, the conference was packed with high-level public officials, corporate decision makers, early-stage start-ups and aspiring entrepreneurs. The atmosphere was strong-focus, straight-to-the-point, high expectations.

I presented two case studies. Real world, on-the-ground, actionable insights on consumer-facing enterprises. The phrase that attendees retained the most out of my exposé was “Doing Business in Africa Not For Sissies”. “What do you mean exactly?” many of them kept on asking me.

The best part of the questions-and-answers sessions (Q&A) I participated in this year is sharing ideas, discussing investment opportunities, learning about business best practices, promising innovations and  projects from raw concepts and product prototypes to rising SME’s.

But several attendees at ConnectAfrica at the entr’acte said that they were “surprised” that there had been no Q&A after my presentation! What happened is that after I concluded my presentation, the MC told the audience that he had realized that the whole event had started late and was behind schedule as a result. He had no choice but to push the button Catch Up. That meant, unlike each of the two preceding speakers, no Q&A for me.

  • galeries du roi

This “surprise” turned out to be a unique opportunity. In general, in Q&A sessions, the moderator only takes a limited number of questions and gives only one chance to individual attendees to ask a question. Therefore, in this particular event format where attendees are experts and connoisseurs, a majority refrains from asking questions. The reasons are varied. Some have more than one question or they have a question from which they expect a true discussion with the speaker. Others don’t have a question: they want to give their point of view or to tell their experience at length. Others favour a one-to-one with the speaker as their talk might include specific information.

Consequently, the absence of a Q&A unexpectedly offered me the opportunity to have a rich panel of targeted questions and in-depth conversations; not only at the networking event that followed the group of presentations and speeches, but also post-event as a handful of attendees and I took the conversations to a brasserie downtown Brussels. Then the following days and weeks I had various followups with several attendees.

One gentleman was planning to become a tomato grower in DR Congo, a lady was developing an amazon-type of service in Rwanda. With a public official from Ethiopia, we exchanged views about the new developments at the Addis Ababa airport and at Ethiopian Airlines. Some attendees had tough questions like “When is the best time to quit my job to fully dedicate myself to my business”. Or “I hear this and that about African consumers: will they be there for my product?”. With the ambassador of Botswana, I had the chance to learn more about where the country’s economy is headed: I look forward to exploring Botswana some day!

As I am writing this, I am salivating at a particular couple of meetings due to take place within the GainXperience European Tour. They will have a special flavour as they were born in that no-Q&A Brussels evening.

 

More info on The GainXperience European Tour 2016 here.

Photos: David Olkarny

Many thanks to Connect Africa

 

 

ACROSS EUROPE, EVENTS, INSIDE GainXperience

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What’s Transport in Nairobi Kenya: the Matatus

Posted by Patrick Gaincko | June 29, 2016
patrick gaincko nairobi 2

A key part of my work on the field involves meetings with a variety of people from consumers and influencers to press professionals and entrepreneurs. There are times when these meetings painfully come to life as, at the agreed date and time, I am reduced to wait the other person, call them to find out whether they are on their way, wait, call, wait, call. One lesson among many others is that time is conceived, named, interpreted differently across cultures and environments in Africa. One time I happened to witness a curious scene in Congo, in a plane ready to take off for a 45-minute trip. As the aircraft was slowly taxiing-out, prompting the flight attendant to repeat the no-use-of-electronics-during-take-off instruction, the passenger next to me makes a phone call: “Hi…yes…I am coming…I am right there…in a few minutes…actually I am just right there, so wait for me“!

Another lesson learnt from crisscrossing the Continent is that lengthy waits or standbies are a common feature of travels. So I learnt how to make the best use of them. They are no longer dead time, but rather opportunities for doing many things.

patrick gaincko nairobi 1

The most recent wait-call experience sees me in Westlands, the shopping epicentre of Nairobi. As if endlessly waiting would become more bearable, I positioned myself at the precise place where matatu’s finish their journey, spotting them as they enter the street, following them as they approach, then examining each traveller getting off, hoping for good news. The matatus are private-held minibuses that are the most used public transportation in Kenya.

At that big bus stop, waiting turned into a true spectacle: the matatu’s are flamboyantly decorated, they feature portraits of Jesus, Malcolm X, Bob Marley, Khadafi, etc. They have powerful sound systems that play loud ragga/dancehall, Congolese rumba, hip hop/R&B. They bear popular slogans and sayings and extracts of the Bible and the Koran. They have grandiose or evocative names such as Amazing Grace, God’s Favour, Alvin, Young Rich And Reckless. In addition to the driver, a matatu is staffed by a conductor. I had the chance to come across various types of conductors, from extravagant showmen to resourceful gentlemen.

This spectacle led me to use matatu’s for a couple of trips around Nairobi: it is quite an adventure!

 

Matatus are flamboyantly decorated, featuring portraits of Jesus, Malcolm X, Bob Marley, Khadafi, Rihanna, Ronaldo, etc.
Matatus are flamboyantly decorated, featuring portraits of Jesus, Malcolm X, Bob Marley, Khadafi, Rihanna, Ronaldo, etc.

 

Here’s the beginning of a guide to navigate the matatu network:

  • Matatu’s are the most budget-friendly way to get around. For instance, a 20-minute trip from Westlands to the Central Business District (CBD) costs 20-30 Kenyan Shillings (KES). They go from one hub to another where dozens of matatus line up to shuttle off people to all parts of the city and beyond.They operate on routes – which are known by their numbers – and stop wherever people are on the road or wherever they want to get off.
  • Knowing which matatu goes where, what route it is likely to take and how much it will charge may not be easy task for the inexperienced. You have to rely on reliable sources, ask questions again and again, and compare.
  • Matatu drivers are rough riders. They know no rules but theirs. So be prepared for a wild journey spiced up with big noise coming from both the sound system and the conductor, contrasting with the stoicism, sympathy and helpfulness of commuters.
  • Matatu’s offer a true Nairobi experience – one very few outsiders see, but which opens the doors to some of the intricacies of the real urban life in Kenya.
Matatus are staffed by conductors belonging to various types of characters, from extravagant show-men to resourceful gentlemen.
Matatus are staffed by conductors belonging to various types of characters. The ones I had the chance to meet were extravagant showmen and resourceful gentlemen.

 

INSIDE GainXperience, KENYA, TRANSPORT

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