What’s Fast Food Advertising in Morocco: McDonald’s

Posted by Patrick Gaincko | April 10, 2016
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ADVERTISER: McDonald’s Morocco

MARKET: Morocco


PERIOD: Dec 2015, Jan-March 2016


“Acknowledging our farmers’ know-how is all it takes for them to give us the best of their production. McDonald’s Morocco is a 100% Moroccan company, servicing Moroccans since 23 years. The brand has perfectly adapted to local consumer habits and commits itself to actively contributing to the country’s economic, social and human development. McDonald’s restaurants work with local suppliers for half of their supplies in raw materials such as bread, oil, vegetables among which salads, ice creams, dairy products, confectionery and packaging. McDonald’s Morocco is also a 100% Moroccan staff. More than 2700 men and women strive every day to meet the needs of their customers.”


CHANNEL L’Economiste, a daily business newspaper and Tel Quel, a monthly magazine on current affairs

GOALS To gain long term brand assets, i.e. recognition and validation from specific targeted groups

MESSAGING Emotional and rational

TARGET Agri-food industry, private and public stakeholders, suppliers, partners (franchisees), influencers, affluent consumers

CONTENT This is a statement on the brand’s economic role and the company’s social responsibility in a national context. The tagline is “United in loving, united in acknowledging”.

VISUAL The main character is a farmer. His old age, his rugged hands, the absence of machinery suggest this is a longstanding, small-sized farm and an artisanal production.



In major cities across Morocco, one sometimes sees wall-covering, outdoor billboards containing nothing but flamboyant pictures and catchy names of McDonalds’s hamburgers. These billboards zoom in on the product features, are designed to create mass awareness and to generate augmented footfall in their restaurants in the very short term. What’s in this nationwide ad campaign running over several months is a totally different game.

By populating its message with numbers, McDonald’s Morocco tries to demonstrate that it is no longer a mere outpost of a US brand confined to importing US products. They are re-introducing themselves as an authentic Moroccan company that deeply understands local consumers and only employs local talents. They also wish to be considered as a major player in the Moroccan economy as they source half of the ingredients from local suppliers.

This elaborated narrative not only has powerful numbers, it also has evocative verbs – to adapt to, to service, to commit, to strive. The intention is stress that the brand entered Morocco and established itself with humility.

The text would have been perfect had they 1/ used “partner with” instead of “work” [with local suppliers], 2/ been conservative with what can be defined as “raw materials” (last time I checked, ice cream, bread, packaging, confectionery did not qualify).

By presenting a visual loaded with symbols – the green field, the used hands, the generous smile – and using an emotional tagline, McDonalds wants also to convince that it is a socially responsible company. So the pitch turns into a call to feel for and acknowledge Moroccan farmers. As Moroccans have a very positive view of agriculture, they will hardly resist to respond to this call.

Here also, it would have been perfect had McDonald’s avoided misspelling “reconnaissance” (acknowledgment).

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Ultimately, McDonald’s Morocco is making a substantive, well-articulated case that will greatly resonate with the targeted audiences – corporate and institutional decision makers, influencers, stakeholders. In recent years these groups have gained greater confidence, have been more assertive about the stature, capabilities and prospects of the Moroccan economy at both the national and continental levels.

The advert will also resonate with well-off Moroccans who, as they became more empowered, more discerning consumers, expect brands to court them with sophisticated pitches.

Perhaps the whole advert would have been further incisive had McDonald’s Morocco gone beyond this past-present approach. Inspiring people, taking them to the next level, proposing a mission and a vision has proved to be a successful way to build a brand. For instance, Nike’s vision is to inspire the athlete in everyone, Unilever’s vision is to make sustainable living commonplace.

So what could be McDonalds’s vision vis-à-vis empowered audiences looking to a promising future?

Surprisingly, fruits, of which Morocco is a great producer, are left off the list of raw materials above. Therefore a step forward for the company could be to source 100% of the ingredients exclusively at national level and to use marketing to celebrate partnerships with vegetable and fruit growers, in addition to wheat and milk producers, and cheese makers. This is not only within reach, but it would also represent a decisive milestone in McDonalds’s quest for undisputable authenticity.



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Who’s Recruiting in Morocco: Mc Donald’s

Posted by Patrick Gaincko | March 18, 2016
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Every once in a while you get excited, dazzled by how a chef creates the magic live in an open kitchen at a restaurant whilst you are waiting to be served. In an era dominated by culinary prime time TV shows and highly publicized food safety scandals, transparency has become expected by customers. They say they have a positive perception of a restaurant when they see how the meal is being made. But if transparency is applied to other areas in the customer restaurant experience or in other types of businesses, what would be the impact on their perception? If customers watch how you process their order, how you design your store, how you recruit and manage staffs, does it matter?

In the second episode of the Customer Journey series that I have posted on linkedin, you learn how the perceptions that customers form from watching how a company works, like witness how McDonalds interviews future staffs in Marrakesh, plays out in their decision to buy a product or service.


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